FAQS
Frequently Asked Questions (FAQs)
1. What is a proxy shipping service?
A proxy shipping service allows you to purchase items from Korea and have them shipped to your address in the UK. We act as your local buyer and shipping partner.
2. How does your service work?
You send us the product link or request details, we purchase the item on your behalf, receive it in Korea, and then ship it directly to you in the UK.
3. What can you buy for me?
We can purchase almost any item available in Korea, including fashion, K-beauty, electronics, and more. However, some restricted or prohibited items cannot be shipped internationally.
4. Do I need a Korean address or payment method?
No. We handle the purchasing process locally in Korea, so you don’t need a Korean address, phone number, or payment method.
5. How much does your service cost?
Our fees typically include:
- Item cost
- Service fee (our commission)
- Domestic shipping (within Korea, if applicable)
- International shipping (to the UK)
All costs will be clearly outlined before you confirm your order.
6. How long does shipping take?
Delivery times vary depending on the shipping option you choose:
- Standard shipping: usually 7–14 business days
- Express shipping: usually 3–7 business days
Processing time in Korea may add a few extra days.
7. Will I have to pay customs fees or VAT?
Yes. UK customs duties and VAT are the responsibility of the customer. These charges are determined by UK customs and are not included in our service fees.
8. Can you mark the package as a gift or lower the value?
We follow all legal and customs regulations. We do not falsify declarations, as this can result in fines, delays, or confiscation.
9. What if my item arrives damaged or incorrect?
Please contact us as soon as possible with photos. We will assist you in resolving the issue with the seller where possible, but outcomes depend on the seller’s policies.
10. Can I combine multiple orders into one shipment?
Yes. We offer package consolidation to help reduce international shipping costs. Let us know if you’d like to combine orders.
11. Do you offer refunds or cancellations?
Orders can only be canceled before the item is purchased. Once purchased, refunds depend on the seller’s return policy.
12. Are there any items you cannot ship?
Yes. Restricted items include (but are not limited to):
- Hazardous materials
- Certain cosmetics or liquids
- Batteries (depending on shipping method)
- Illegal or prohibited goods
We will inform you if an item cannot be shipped.
13. How can I track my shipment?
Once your package is shipped, we will provide you with a tracking number so you can monitor delivery in real time.
14. What if my package is lost during shipping?
If your shipment is lost, we will assist you in filing a claim with the shipping carrier. Compensation depends on the carrier’s policies and insurance coverage.
15. How do I place an order?
Simply contact us with the product link or details, and we’ll guide you through the process step by step.